Subscribe to the::unwired's RSS Feedthe::unwired at Twitterthe::unwired on Facebookthe::unwired on Google Plus
the::unwired Article
UPDATE: BoxWave's miniSync now fully HTC Himalaya compatible
Posted by Arne Hess - on Monday, 01.03.04 - 07:36:15 CET under 02 - Windows Mobile News - Viewed 9491x
Not Tagged

As reported before and posted by many of you, the Boxwave miniSync cable for the xda II aka HTC Himalaya had some serious problems with de-charging the battery. However, this seems to be fixed now as I got an E-Mail from Wing of Boxwave:

I have some good news for you that I wanted to pass along. Over the past month we' ve been working hard on the XDA II miniSync, and I' m now happy to inform you that our latest XDA II miniSync is able to successfully bring a complete charge to the XDA II!

Even with the existence of HTC's change in the charging logic, we were able to work around it. We've verified it and the miniSync was able to charge the XDA II completely from any battery level, 0% to 100%

This XDA II miniSync will work with a myriad of the new i-mate Pocket PC's and Smartphones.

So as you can read above, it's now working with the HTC Pocket PC Phone Edition as well as with the Smartphone; a sample is already on the way to me and I will keep you updated how it works now as soon as I've received it.

Cheers ~ Arne

Related Links : [More Information]


 

Related Articles UPDATE BoxWaves miniSync now fully HTC Himalaya compatible

  • No related articles found.
Comments
Posted by Dustoff on 01.03.04 - 19:54:07

I can confirm that they work now... I purchased after the intial story hit the forum and I have not had any problems. Charged from the car, wall, and computer USB ports at all levels. There is no discharge issue once it reaches 100% either... Best accessory purchase to date...

Dustoff

Posted by Jandkw99 on 03.03.04 - 13:55:09

Perhaps I misunderstood this issue from the start... does this issue only relate to one type of sync charge cable or does it apply to all (for instance the Belkin one)? Thanks, Jason

Posted by jklchang on 04.03.04 - 03:17:44

I wrote to Boxwave regarding the older miniSync cable (purchased around November) and the reply was that there is no problem with the miniSync and the the fault was all with HTC.  Now honsestly speaking I don't care if HTC made some logic changes with the charging system, but if Boxwave is to label a product stating that it works with the xdaII then it better work!  Unless it is some unsolvable problem that is truely HTC's fault, I don't believe Boxwave should be let off the hook.  Obviously, with this new announcement, it means that they acknowlege that they did not get it right the first time and the fault is really theirs.  After all, they are the ones that claimed to have a working product in the first place.

Posted by lvermont on 04.03.04 - 14:47:37

Supposedly it's HTC's issue. However since I also bought one when it first came out and it was listed as the one that supported the XDA II, I was a bit peeved that it did not work. Now that boxwave has a work around I hope they'll exchange my OLD minisync cable. That would only seem right. But someone initially did not get the syncing right, i'd think the sync cable manufacturers need to adapt to the device and no assume it's the same design as the previous PPC Phone Edition.

Posted by Nick C on 10.03.04 - 20:32:23

From: BoxWave Customer Service [mailto:customerservice@boxwave.com]

Sent: 04 March 2004 22:48

To: Nick Calliari

Subject: Re: O2 XDA II minisync 3345035

Dear Nick,

Thank you for your reply.

The unit you received is a fully functional unit, just not on your particular unit.  We have verified that our initial wiring configuration works on all second production run XDA II units.  Our new miniSync simply addresses the issue of first production run units that have the charging logic software issue.



If you do not want to return your unit for a replacement, the other option I can offer you is 50% off a purchase of another unit.  This is in light of the fact the miniSync in your possesion is not defective and is fully functional with the proper handheld.

To get the discount, just enter into the special instructions field the following text:

"50% rep disc approved by CS 03/04/03 - 3345035"

The discount is processed as a re-credit toward a full amount that is automatically charged up front.  Our voucher system does not have a single-use discount feature, so this is our method of offering special discounts.

Please let me know if you have any questions or concerns!

Best Regards,

Mel

BoxWave Customer Service

From: Nick Calliari

To: customerservice@boxwave.com

Sent: Thursday, March 04, 2004 1:53 PM

Subject: RE: O2 XDA II minisync 3345035

Dear Mel,

This really is a ridiculous response. Honestly. It is going to cost me well over the $2.50 you are prepared to pay for the postage. I live in the UK.

It is also irrelevant. The product YOU sold me does not work as advertised. You have my money and I DON’T have a working product.

This issue has been highlighted on this web site: http://www.theunwired.net/index.p...

I suggest you send me out a working product as paid for. You can include a prepaid envelope addressed to yourselves if you wish, in which I will return the product to you.

It strikes me that your company didn’t even bother testing the minisync on an XDA II prior to selling it to your customers.

I have purchased several products from you including a minisync for an SPV E100 smartphone, and some screen protectors. I expected a better response from your customer services department. I will be sure to post my experience with your company on MODACO.com and other Pocket PC related sites.

I have another complaint. The SPV smartphone minisync cable I also purchased a few months back, as stated above, developed a breakage in the cable where it joins the connector, only after 2 weeks usage. I did not bother returning it due to the issue of postage and the hassle of waiting for a replacement to arrive. It was not put under any excess strain, let alone a pile of bricks as in your ad! Once again, poor product, poor customer service. I hope you can rectify these issues.

Yours sincerely,

Nick Calliari

From: customerservice@boxwave.com

Sent: 04 March 2004 21:26

To: n.calliari@ntlworld.com

Subject: Re: O2 XDA II minisync 3345035

Dear Nick,

Thank you for your reply.

I'm sorry to hear you received a unit that does not charge your XDA II.  We've found the fastest way to do a replacement for our customers is via an advance replacement process.  Here's what to do:

1) Ship the old unit along with a printed copy of this email back to us at:



         BoxWave Returns

         227 Bellevue Way #558

         Bellevue, WA 98004



2) We'll advance replace the unit (place a temporary charge on your credit card for the new unit being sent until the old one arrives, at which point we'll re-credit your account for the value of what you paid for the old one).

3) Ship it regular first class, don't worry about the shipping cost as we can compensate up to $2.50 for shipping/handling.



Please let us know if this is acceptable to you as we cannot place an additional charge on your credit card without your consent.  The satisfaction of our customers is important to us!



Best Regards,



Mel

BoxWave Customer Service

From: Nick Calliari

To: customerservice@boxwave.com

Sent: Thursday, March 04, 2004 7:31 AM

Subject: O2 XDA II minisync



Hi, I bought a minisync cable to sync and charge my O2 XDA II, but it DISCHARGES the XDA II when connected. Could you send me out a revised cable that actually works. I paid for a product that does not work as advertised. I live in the UK and am not prepared to pay postage to RMA it, so please send me a prepaid envelope.

Thankyou, regards,

Nick Calliari

I HAVE JUST RECEIVED THE LATEST MINISYNC REPLACEMENT, THEY SENT ME THE WRONG ONE!!!!!!!

IT'S FOR AN XDA I AND OBVIOUSLY DOESN'T WORK. They owe me money, AND I have to non-working minisynca cables.

I also paid about $60 total in delivery charges.

I HIGHLY DISCOURAGE ANYBODY FROM USING THIS INCOMPETENT COMPANY. THERE ARE PLENTY OF ALTERNATIVES.

Posted by Nick C on 10.03.04 - 20:33:06

MORE:

Dear Nick,



Thank you for your email.

The discount should be reflected on your credit card within the next two business days.  Please let me know if you have any other questions or concerns!



Best Regards,



Mel

BoxWave Customer Service

----- Original Message -----

From: Nick Calliari

To: 'BoxWave Customer Service'

Sent: Saturday, March 06, 2004 4:33 AM

Subject: RE: O2 XDA II minisync 3345035

Hello, I placed an order as I could not be bothered to return the faulty unit, let alone argue with you.

It is a faulty product, it does not work as advertised. I own an XDA II and it does not work. Regardless of revisions. If it doesn’t work with certain revisions, then legally you must specify that it doesn’t work with them, not ignore them and wait for the customer to buy another one!

What I want to know now is where the hell is my 50% discount as promised?

The new order number is: Order #3626743

Your company is really starting to piss me off!

I will be sure to publicise your incompetence and I expect a refund immediately. I would like to mention that the transcripts of these emails will be posted on the internet.

Yours sincerely,

Nick Calliari

Posted by lvermont on 11.03.04 - 05:11:56

Ouch. My only comment is that regardless of who's issue it is, the product (minisync) does not work as designed regardless of first run ppc or not. It would have probably been best to re-lable the initial mini syncs as working with first run units only or just stop shipment all together. But having pissed off customers vs stopping production and offering replacments on their website for first run imate/XDA 2 customers perhaps may be the route being taken. Maybe it's a small amount of first run imates/XDA II's etc and they'd rather deal with customers who have issues. I've somewhat lucked out. I've explained my dilema and spoken to Suzanne (was dealing with Mel before, and he's not a bad guy, just following policy i think), and Suzanne has offered to replace the non working mini sync cable.  But I do understand that shipping would be quite expensive from overseas.

Posted by Nick C on 11.03.04 - 08:26:11

FOLLOW UP. This company gets worse and worse.

They sent me the wrong unit now, as mentioned above, it's for an XDA I not II.

I sent them a mail mentioning this, and THEY DON'T BELIEVE ME!!!

Dear Nick,



Thank you for your email.



I understand your frustration.  However, I am quite sure you received the correct unit.  You should be aware that the miniSync cannot charge the XDA II if the battery is nearly dead.



This is because of the charging logic of the XDA II causes it to only accept USB voltage charge above about 20-30%.  It is an inherent issue with the XDA II and would happen with any type of USB charging cable.  For more information regarding this topic, a good resource is xda-developers forum:



http://forum.xda-developers...



If you are unsatisfied with our products, you can always return them for a refund.  Our return address is:

         BoxWave Returns

         227 Bellevue Way #558

         Bellevue, WA 98004



Just include a copy of this email with anything you wish to return.  Please let me know if you have any other questions or concerns!



Best Regards,



Mel

BoxWave Customer Service

http://www.boxwave.com



----- Original Message -----

From: Nick Calliari

To: 'BoxWave Customer Service'

Sent: Wednesday, March 10, 2004 11:04 AM

Subject: re order 3626743

Dear Mel,

I have just received the minisync I ordered and it is the wrong one!

My receipt says minisync, O2/XDA II but you sent me an XDA 1 minisync that does not work!

So, not only have you overcharged me and sent me a faulty not working one in the past, now that I reordered a new one, you have sent me the wrong type!

Can you understand my frustration?

Please can we correct this issue. I am fed up with it. All I want is a working minisync cable for my XDA II.

Is that too much to ask?

Regards,



Nick Calliari

Posted by Nick C on 11.03.04 - 14:57:21

They have treated me like crap. Go elsewhere for your sync n charge cable.

This looks like a good alternative:

http://www.theunwired.net/index.p...

Posted by Wing Lum on 11.03.04 - 20:59:34

Gentlemen,

I apologize for not arriving here sooner, there appears to be some significant misunderstandings.

Additional dialogue between Nick and our customer service rep continued beyond what is posted here.  The confusion was clarified in subsequent emails and are awaiting a resolution to be peaceably reached.

I hope everything turns out well and we will do our best to keep you all updated.

Best wishes,

Wing Lum

BoxWave Representative

http://www.boxwave.com

Posted by Nick C on 19.03.04 - 14:15:48

As stated above, this had now been resolved. A working XDA II minisync arrived for me today. (This one is labelled Smartphone, not XDA II, but works perfectly). Also, finally got the 50% discount put onto my card.

This is all well and good Wing Lum, but why did I have to fight for this so hard?

People will draw their own conclusions from this saga.

Dear Nick,



Thank you for your email.



Sorry for the trouble caused by our shipping mistake.  We'll have the correct one shipped out to promptly, completely at our cost.  Please let me know if you have any other questions or concerns!



Best Regards,



Mel

BoxWave Customer Service

http://www.boxwave.com

Social Sharing
     
This Week's Top Stories
Feeds & More
Awards & More
Recent Discussions
© Copyright 1998 - 2013 by the::unwired® & Arne Hess
All rights reserved!
the::unwired is a registered trademark of Arne Hess.
All trademarks are owned by their respective companies.
All site video, graphic and text content is copyrighted to the respective party and may not be reproduced without express written consent.