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FIX: HTC to optimize Video issues with a Software fix (only)
Posted by Arne Hess - on Monday, 25.02.08 - 18:45:07 CET under 02 - Windows Mobile News - Viewed 17813x
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In response to protests from some users that the latest HTC Windows Mobile smartphones have a poorer video quality then previous, less powerful devices, HTC recently said that some top engineers have investigated the video performance on the affected devices and have discovered a fix that they claim will dramatically improve performance for common on-screen tasks like scrolling and the like. The fix would help most of HTC's recent touch-screen smartphones including the HTC Touch family of devices and the HTC TyTN II/ AT&T Tilt, Sprint Mogul/Verizon XV6900. The update is in testing and HTC hopes to release it soon.

However, as described earlier, this fix is not a new video driver to utilize hardware acceleration of the Qualcomm chip; it is a software optimization. Video drivers are a much more complicated issue that involves companies and engineers beyond HTC alone:

"HTC does plan to offer software upgrades (only) that will increase feature functionality, over the air wireless speeds and other enhancements for some of the phones being criticized, but we do not anticipate including any additional support for the video acceleration issues cited in customer complaints. It is important for customers to understand that bringing this functionality to market is not a trivial driver update and requires extensive software development and time.

HTC will utilize hardware video acceleration like the ATI Imageon in many upcoming products. Our users have made it clear that they expect our products to offer an improved visual experience, and we have included this feedback into planning and development of future products.

To address lingering questions about HTC's current MSM 7xxx devices, it is important to establish that a chipset like an MSM7xxx is a platform with a vast multitude of features that enable a wide range of devices with varied functionality. It is common that devices built on platforms like Qualcomm's will not enable every feature or function.

In addition to making sure the required hardware is present, unlocking extended capabilities of chipsets like the MSM 7xxx requires in-depth and time consuming software development, complicated licensing negotiations, potential intellectual property negotiations, added licensing fees, and in the case of devices that are sold through operators, the desire of the operator to include the additional functionality."

While the initiators of HTCClassAction.org are not satisfied with this response, at least there is some serious hope that this software update provides a fix for the vast majority of users.

Cheers ~ Arne


 
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