July 20, 2002: Today marks the official launch of http://www.ipaqpetition.com. At this website, users who have experienced problems with their HP/Compaq iPAQ Pocket PCs can sign a petition asking Hewlett Packard to fix or refund their devices.
The petition contains dozens of documented issues that some iPAQ Pocket PCs suffer from. As a result, for many owners the iPAQ PocketPC is a defective device. The petition also contains a list of documented issues that the PocketPC 2000 and 2002 Operating Systems suffer from. These issues are contained within the petition to further demonstrate the reduced usefulness of these devices, although the petition does not demand resolution from HP/Compaq to these OS-related issues.
The petition is a formal statement expressing the complaint that HP/Compaq has not adequately supported these products. The petition also offers HP/Compaq the opportunity to resolve this situation in one of two ways:
1. Immediately announce and implement a comprehensive program to fix the non-operating system related issues some users are having. This program can include hardware replacement, software updates, and hardware repairs. Any such program must be accompanied by firm delivery dates and be completed within 60 days.
2. Offer a full refund of the original purchase price of the device and any HP/Compaq-branded accessories to any worldwide user who is experiencing some or all of the issues detailed above. Before qualifying for the refund the user must have, (a) previously attempted to resolve the problems with their iPAQ through HP/Compaq technical support to no avail OR (b) will attempt to resolve the problems with their iPAQ through HP/Compaq technical support before requesting a refund.
Although many iPAQ users are not experiencing the issues listed in the petition there are also many users who are experiencing problems. Users who are experiencing problems with their iPAQ PocketPC products simply want a device that works the way HP/Compaq advertises them to.
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