Dec. 17, 2006, PocketPCTechs.com was declared the official US and Canadian i-mate
Authorized Repair Center, servicing all i-mate devices, both under warranty and
out of warranty.
i-mate devices will be coming in to PocketPCTechs.com, located in Fountain
Valley, Ca., from the United States and Canada. The entire i-mate PDA family
will be accepted for service, including the popular HTC-based Jam, JasJar,
Smartflip and JasJam.
"We are extremely pleased to become one of i-mate's Authorized Repair
Centers," said Leonard Wesson, CEO of PocketPCTechs.com. "We are confident
that our qualified staff and team of advanced technicians will be able to
offer i-mate customers efficient and comprehensive service."
"We're very excited to begin this relationship with PocketPCTechs.com,"
said Hector Lopez C, Director of Sales and Business Development (Americas)
for i-mate. "We are confident that they will diligently represent our
company's integrity and dedication to customer satisfaction. Since
establishing our presence in the US, we have expanded our service center
presence into Canada and Latin America. As our customer base continues to
grow, more service centers will be added around the world."
Customers with warranty devices will start the repair process by ordering the
diagnostic service. If the customer's device is confirmed to be under warranty,
the diagnostic fee and return FedEx Ground shipping fee will be waived.
Customers with out-of-warranty devices will be asked to review the
Out-of-Warranty Services section of PocketPCTechs.com's i-mate Web site to see
if the repair needed is offered. If the repair cannot be found on the site, the
customer should then order the diagnostic service. No charges will be made to
customers' credit card until their device is confirmed as either under or
out-of-warranty, and all work has been completed.
"It's a great way to expose a new realm of people to our products and
services," Wesson said. "We're grateful for the opportunity."
Cheers ~ Arne