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THOUGHT: HotSpot Providers needs to better understand the Mobile Devices World
Posted by Arne Hess - on Thursday, 31.05.07 - 13:55:01 CET under 09 - Thoughts - Viewed 11374x
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Another day, another city and another coffee shop which offers a public HotSpot. So far so good I thought and fired up my Smartphone since I wanted to do some E-Mails, etc.
Doesn't matter if it is a free HotSpot or one which costs, most HotSpots requires a login on a web frontend which is generally fine for me even if completely useless if it is a free HotSpot (like the one bellow). Anyway - it's okay and not bothering too much except if you get what I just got when I've tried to use the HotSpot in the cofffee shop I'm currently relaxing:

Hello? I'm using Internet Explorer - in this case the Mobile version but it's also an Internet Explorer as you can see here:

So what's the point by offering a public W-LAN these days but limiting it to Windows PCs and Mac's? These HotSpot providers better need to understand that there are more devices out now which supports W-LAN and I'm not only talking about Windows Mobile Smartphones and Pocket PCs but also  about Nokia's smart N-series devices which supports W-LAN also. If a public HotSpot is reduced to the operating system (which it is in this case since I've proofed that I'm using Internet Explorer (Mobile)), the HotSpots better closes down.
On the other hand, most other HotSpots, which at least allows a login from a mobile devices, aren't providing the best user experience at all or how comes, that you get such a login page at Starbucks if you use their T-Mobile HotSpot:

Is it that hard to either provide a mobile device optimized layout as well (even the::unwired is doing it) or to reduce the overall look and feel to the important stuff: rates and login?

I don't get it at all. Sure, I've also seen good examples where the login from a (Windows) Mobile device worked perfect but these experiences are definitely outnumbered. So please - can I ask all HotSpot providers for the favor to verify the login mask experience from mobile devices (and no - I'm not talking about Laptops or Notebooks since these devices are portable, not truly mobile).

What's your experiences with public HotSpots?

Cheers ~ Arne


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