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UPDATE: Compaq released SoftPack for the GSM/GPRS Wireless Pack
Posted by Arne Hess - on Sunday, 11.08.02 - 16:25:00 CET under 02 - Windows Mobile News - Viewed 9178x
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We was waiting for it a long time but finally Compaq released the necessary update for the Wireless Pack which should fix most of the bugs lot of you complained in the past.

This SoftPaq contains a software and firmware update for the iPAQ Pocket PC Wireless Pack for GSM/GPRS Networks for the iPAQ models listed as follow:

  • iPAQ H3900 Series
  • iPAQ H3800 Series
  • iPAQ H3700 Series
  • iPAQ H3600 Series


  • Corrects GPRS connections with server assigned DNS numbers
  • Corrects the on-screen incoming call indicator
  • Corrects the ability to select the vibrator indicator
  • Corrects the issue where the H3900 Bluetooth icon disappeared when the Wireless Pack was inserted


  • Supports some USSD codes such as (*100#) in the user interface
  • Sets the EFR (Enhanced Full Rate) mode as the default
  • Now displays certain carrier names properly
  • Allows the keyboard lock to be unlocked from anywhere on the screen
  • Adds an indicator to show whether the Wireless Pack is in manual or automatic mode
  • Adds a confirmation window before an emergency call is dialed
  • Improves general software performance


  • Download the SoftPaq to a directory on your hard drive. The file downloaded is a self-extracting executable with a filename based on the SoftPaq Number above
  • Execute the downloaded file and follow the on-screen instructions to update your iPAQ Pocket PC Wireless Pack for GSM/GPRS Networks Software and Firmware
  • You may delete the self-extracting file downloaded in step 1 if you wish

The download is available for all supported languages from the Compaq Software & Drivers site.

Cheers ~ Arne

Related Links : [Download Here]


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Posted by Adamz on 11.08.02 - 00:00:00

This update made my GSM/GPRS Expansion pack unusable!  When I disconnected and reconnected the iPAQ, nothing happened.  The software no longer auto activates, and it cannot be activated from the file explorer! 
U.S. Compaq support was useless, they don't have a clue.  They didn't even know the update was available.  Any ideas what happened and how I could get this fixed??

Posted by Dave Connelly on 12.08.02 - 00:00:00

The Update worked for me - but the software is still very poor.

The only improvement I have noticed is that the battery vibrate now works.

Posted by Frank on 12.08.02 - 00:00:00

The update worked for me, but i see no spectacular improvement at this time.

Posted by b cooper on 13.08.02 - 00:00:00

I just bought a new 3970 and the Gprs sleeve. I saw that the Compaq site had a service pack 1 for the
So I downloaded it and followed the instructions perfectly...result a useless gprs pack !!
It switches off after a few seconds of coming on, it wont register with the ipaq and it wont even show a full charge by changing the led to green when charging for many hours.
It wount dial or receive calls it nees constant initializing to come active to just show the service providers logo...thats all. No further activity is possible. it wont register in the diagnostic tests either.
Any suggestions , I have sent emails to compaq but no reply yet !!

Posted by Andreas W. on 13.08.02 - 00:00:00

Mine worked too....but sometimes there are some minor glitch.

I have iPAQ 3850. I know that cooper used the 3970. I don't know about Adamz, Dave and Frank. Just a thought, maybe the update its not optimized for the 3900 series???


Posted by Adamz on 13.08.02 - 00:00:00

I'm using an iPAQ H3650 with Pocket PC 2002 SP2 and the update made the wireless pack unusable.  I've attempted reinstallation a dozen times with the same results.  This is also with the Wireless pack fully charged showing the solid green light.

Posted by Dave Connelly on 13.08.02 - 00:00:00

I have a Compaq Ipaq 3870 Rom 2.20 running Pocket PC 2002 SP2.

I really dislike the GPRS sleeve, the screen lock is pretty usless, the user interface is ugly.

Posted by Wangsanegara on 14.08.02 - 00:00:00

It is strange, but now my iPAQ is working better. It's been 2 days without any glitch.

However, I feel that my iPAQ is much slower now.


Posted by Tony on 15.08.02 - 00:00:00

I installed the update on my 3870 with GPRS/GSM pack, and my GPRS connection now refuses to connect (GSM still seems OK).  Was working perfectly before, but now I either get "There is no modem at the number dialed" (90%), or "The remote modem has disconnected" (10%). 

Dropped a mail to Compaq Support, and no response at all yet.  THIS SUCKS.  I rely heavily on mobile GPRS connectivity, and spent a lot of money on this kit.  Don’t Compaq test anything before they ship.

Anyway to go back to previous version???

Posted by Wangsanegara on 16.08.02 - 00:00:00

I found out another problem with the Sleeve with an updated software.

The problem occur after I close all the application using the iTask, leaving only Today's program. I try to open the dialpad window from the voice icon on the Voice Center, but nothing happen. It's just froze. I have to reset the unit in order to open the Voice Window.


Posted by Anonymous on 27.09.02 - 00:00:00

I called compaq, after a week got a replacement for my useless GSM expansion pack but I won't be doin any upgrading until everbody says its ok. Here is the contact number 18006526672 option 2 then 2. Hope everybody gets a replacement.

Posted by Dewono Siswardiyanto on 29.09.02 - 00:00:00

I have d/l'ed the upgrade .. and nothing unsual so far. But still, I have a GSM Network's name spell uncorrectly. It should say "IND SAT-C" instead it say "Telecommunication BDA". I hope Compaq fix it in the next upgrade. Still, the upgrade haven't change the graphical user interface. I think if they use the Nokia or Ericsoon, or whatever phone company's Phone Menu .. it would be great! Looking forward for a big change, though! I hope!

Posted by Dave Connelly on 01.10.02 - 00:00:00

After a month or so use after downloading the 'upgrade' I am very disappointed.

I sometimes have problems hanging up to end a call. On one occasion my IPAQ froze, so I disconnected the sleeve. To my amazement I could still hear the caller speaking on the disconnected sleeve.. I had to power off the sleeve to stop the call.

Posted by Jay Stewart on 05.10.02 - 00:00:00

I ran the update, and it was able to copy the new files to the Compaq Disk partition, but failed the firmware upgrade repeatedly.  Now the wireless software won't start and the diagnostic says "wireless pack not responding properly or not running".  I was hoping that this update would finally make my GSM/GPRS expansion pack more than an expensive toy, now it's just expensive rubbish. . .  bah.

Posted by Anonymous on 06.10.02 - 00:00:00

I tried the IPAQ GPRS sleeve and it was super buggy! Occasionally when I went to make a phone call it would fail to do so. No crashes with the iPAQ but the sleeve keeps disconencting, thus no calls can come in or be made witout resetting both the sleeve and the iPAQ!

Now after updating to SP1 for GPRS sleeve. The upgrade was sucessful and the GPRS sleeve now more reliable! I can use the GPRS on and off, and make phone calls. receive calls, send or receive SMS sucessfully, but..... the GPRs sleeve still crashes occasionally. It seems like when I use the iPAQ alot to do GPRS or phone stuff, it does not miss a beat. If I leave it for a period of 2 hours say, the GPRS sleeve can crash, resulting is lost phone calls, and the inability to initilize the GPRS sleeve, even though it shows up in the Expansion pack manager! Interesting the iPAQ itself does not crash ever!

Hopefully there will be SP2 soon that will fix this problem, as receiving voice calls is very important for business!


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